Do you provide AI services in Nigeria?

Yes. Gbaski AI Services provides AI services in Nigeria for businesses nationwide, from Lagos and Abuja to Port Harcourt, Ibadan, and beyond. We deliver automation, chatbots, voice assistants, and custom AI agents built for production.

What AI services do you offer?

We build workflow automation, AI-powered customer support assistants, voice agents, internal knowledge assistants, and CRM or business-system integrations, designed for production, not demos.

How much does an AI automation project cost?

Scoped projects often start from a few thousand dollars for focused automations, with larger builds priced after discovery. We provide clear estimates upfront based on workflows, integrations, and delivery timeline.

How long does implementation take?

Timelines depend on scope and complexity. Most focused AI deployments are completed within four to eight weeks; larger multi-system rollouts are phased with milestones you can track.

How do we get started with AI?

We begin with a discovery session to understand your objectives, workflows, and infrastructure. From there, we propose a roadmap with clear deliverables and measurable outcomes.

Can you integrate with our existing software stack?

Yes. We connect AI and automation to CRMs, databases, messaging platforms, cloud services, and internal APIs, including n8n, Make, Zapier, WhatsApp, AWS, and the tools your team already uses.

Do you build custom systems or use templates?

Both, with intent. We use proven patterns where they fit, then design custom workflows, agents, and integrations around your processes, data, and business rules, not one-size-fits-all templates for core logic.

Who owns the AI workflows and data?

You do. Workflows, configurations, prompts, and customer data remain your property. We document handoff clearly and can transfer n8n instances, repositories, and cloud resources to your accounts.

How secure are your AI integrations?

Security is built in from the start. We use least-privilege access, encrypted connections, environment isolation, and secure handling of API keys and customer data, aligned with production best practices.

Do you offer ongoing support and maintenance?

Yes. We offer post-launch support, monitoring, workflow updates, and iterative improvements so your automations stay reliable as your business and tools change.

Who do you work with?

We partner with startups, SMEs, and enterprises in Nigeria and worldwide, across technology, finance, retail, health, and operations-focused teams that need AI shipped to production.

Chatbots · 2026-01-22 · 11 min read

WhatsApp AI Chatbot Architecture

Reference architecture for a production WhatsApp AI chatbot: BSP, orchestration, RAG, CRM write-back, human handoff, and analytics.

A WhatsApp AI chatbot that works in production needs more than a prompt. It needs channel compliance, CRM write-back, retrieval, and escalation.

## Reference architecture

1. **WhatsApp Business API** via an approved BSP
2. **Orchestration layer** (n8n or custom service) for session state and tools
3. **LLM + retrieval** grounded in approved FAQs and product docs
4. **CRM / database** for identity, orders, and lead fields
5. **Human handoff** with full transcript into your inbox or helpdesk
6. **Analytics** for containment, escalation rate, and conversion

## Critical design choices

- How do you identify the user (phone, login link, order ID)?
- What can the bot promise without a human?
- When must it refuse or escalate?
- Which languages matter for your market (especially Nigeria and multilingual audiences)?
- How do opt-outs and template messaging rules work?

## What breaks demos

- Hallucinated prices or policies
- No CRM sync, so sales cannot follow up
- No human takeover path
- Ignoring WhatsApp template and session constraints

## Our build pattern

We start with a narrow job: FAQs + lead capture, or order status, or appointment booking. Then we expand tools once containment and accuracy are measured.

## Next step

If WhatsApp is already your front desk, bring message volume and your CRM. We will propose a containment target and a phased rollout.

Next step

Book a discovery call

Tell us which workflow is costing time or revenue. We will map the stack, estimate effort, and connect you with the people who build it.

Contact WhatsApp

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WhatsApp AI Chatbot Architecture

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